Delivery and Returns Terms & Conditions
UK standard delivery – UK Royal Mail 1st Class. £3.85 (FREE on orders over £5)
(Generally delivered within 2-3 working days, however, please allow up to 15 working days for your order to be received)
TRACKED 24 – UK Royal Mail Tracked Service. £4.99 P&P
(Generally delivered next working day, however, please allow 2-3 working days for your order to be received)
UK Special Delivery – UK guaranteed next day delivery (EXCLUDES SATURDAY) if ordering before 3.30pm Monday to Friday. £6.99 P&P
UK Special Delivery (SATURDAY) – UK guaranteed next day Saturday delivery if ordering before 3.30pm Friday. £9.99 P&P
FREE Delivery OFFER – Royal Mail 1st Class Delivery. Orders over £5 (Large Letter size shipments)
FREE TRACKED 48 Delivery – UK Royal Mail Tracked Service. (Parcel size shipments)
(Generally delivered next working day, however, please allow 2-3 working days for your order to be received)
All orders placed before 3.30pm will be despatched same working day, orders placed after 3.30pm will be dispatched the following working day. (weekends not included)
WE DO NOT SHIP OUTSIDE THE UK OR OFFER INTERNATIONAL POSTAGE
NOTE: INFINITE VAPOUR LTD WILL NOT ACCEPT RESPONSIBILITY FOR MISSING OR FAILED DELIVERIES, WE CAN ONLY TRACK RECORDED ITEMS, STANDARD DELIVERY CANNOT BE TRACKED THEREFORE CHOOSING THIS OPTION COULD RESULT IN A LOST PARCEL WITH NO TRACEABILITY. HOWEVER 99% OF ALL PARCELS DO GET TO ALL OUR CUSTOMERS SAFELY.
RETURNS & REFUNDS
If you’re shopping with us online then you’ll be pleased to know that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods are not what you expected. After all, we are human and can make mistakes from time to time.
Standard delivery
You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.
If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.
Items must be sealed and unused, they must be returned to us in a saleable condition. It is your responsibility to return the items to us. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to, perishable or time-critical goods.
Please feel free to call our customer services on 0343 12345 46. Monday-Friday 10am – 6pm if you have any questions.